We've recently seen a rise in the number of student accounts we've had to manually create in Canvas due to our Canvas/Banner connection not recognizing returning students.
These students have a few things in common:
- Attended back when we didn't have Banner
- Have no new application info (SAAADMS)
- Have no new SGASTDN info (curricula)
- Updated SPAIDEN info
- Have registered for classes
When I run a manual push (ICGORODM or ICGORLDI), these students appear in the xml export but do not come over to Canvas.
Have any of you run into this issue before? Anyone have any ideas as to how I might troubleshoot the issue?
Manually creating students is not my idea of a good time.
Thanks for any info you have!
Solved! Go to Solution.
Thanks to CSM Kelly Farr, it looks like it's coming from this Canvas update back in January:
"Even though CAS/LDAP authentication is in place, CanvasAuth is still present and still stores passwords (even if they are never used). When Banner attempts to create new accounts for the users affected by this issue, it's attempting to pass Passwords for CanvasAuth into the Canvas database. Since these passwords do not meet the 8-Character length requirement, Canvas then must reject the entire user creation request.