craig_darr
New Member

Viewing Messages Between Students

We recently had two students have a very heated discussion that escalated to involving some administration.

I found one side of the conversation in the Admin Tools -> View Notifications section and subsequently got the full conversation by masquerading.  It appears that the notification search doesn't work if a student has their settings in a way that they don't receive email notifications.

Is there a better way to get this information?  It would be nice if the admin tool allowed to get the full conversation and be able to export it for administrative purposes.  We've never had to pull this information up before, so if I missed something please let me know.

Thanks!

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kasey
Community Participant

If it was through Canvas messages and one student deleted messages, you can request to get the deleted messages. We had the same situation. I just submitted a help ticket and was able to get the deleted messages retrieved.

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