Catalog-enrolled student (self-paced) has completed, but I cannot find them in the Canvas course. Why?

[dacarter]

I have a student who enrolled via Catalog as a self-paced student with 90 days to complete.  They are shown in Canvas as "Completed" when I look them up through the top-level People interface, but I cannot find them in the course itself, nor can I find their personal self-paced Section within the course. I think this is something unique to Catalog, and I'm finding out about all the little Catalog quirks in a piecemeal fashion. Can anyone explain?

Not only that, I cannot find them in Catalogs Analytics' Users tab after clearing all filters and searching on various parts of their name or email address. The only indication that the user was ever part of a Canvas course is from Canvas' People (https://MY_CANVAS_INSTANCE,accounts/1/users), searching/finding them, seeing the course under their User details, and that enrollment shows a "Restore Enrollment" link.  What is happening?

[jsowalsk · Accepted solution]

@dacarter After the days to complete besides being in their own section they need to be restored in their canvas course enrollment to be shown in Catalog.

[dacarter]

Thank you for your reply @jsowalsk . Do you know what exactly has happened to the enrollment in Canvas for them to need restoration? Is the enrollment "archived"? I was expecting them to move to a Completed Enrollments area of the Course People list, not to disappear from the course altogether. I'm curious how this will affect the Canvas Admin Reports and Catalog Analytics exported data.

[jsowalsk]

@dacarter Not archived just the enrollment needs to be restored and then you should be able to see it in Catalog. It could be they didn't finish the course before the days to complete ended.