Completed Certificates not Reporting

[instructor3]

I have been using the Catalog API for completed certificates to update our system if the course has been completed.

I noticed recently that some users that have completed a course and previously issued a certificate are now not showing any completed certificates.  It just shows up as empty (below)

{
"completed_certificates": [
]
}

Here is an example of someone from the same "bulk purchase" that also completed the course on roughly the same day

{
"completed_certificates": [
{
"canvas_course_id": 452,
"catalog_title": "Course Name",
"canvas_course_name": "Course Name",
"certificate_url": "https://certURL",
"canvas_course_workflow_state": "available",
"completed_at": "2024-05-06T17:45:43Z"
}
]
}

We use Accredible for our certificates, and I also verified that we do not have an expiration set for the cert. Again, I am using the catalog completed certificates API request.  I would like to know if the community has come across this and if there is a setting or some other way to get these certs in catalog to show.  Thank you!

[jsowalsk]

@instructor3 Have you tried something like this?

{ "enrollments": [ { "id": 25, "account_id": 3, "account_name": "Sub-Account 1", "product": { "name": "Course 1", "id": 5, "url": "https://www.my-catalog.edu/admin/products/1/edit", "sku": "sku" }, "product_status": "OPEN", "canvas_course_id": 11, "student": { "canvas_user_id": 1, "name": "User 15", "email": "user15@instructure.com", "canvas_user_id_string": "1" }, "created_at": "2023-06-05T14:46:59.944581+02:00", "completed_at": "2023-06-29T12:13:27+02:00", "enrollment_status": "COMPLETED", "certificate_attainable": true, "certificate_offered": true, "custom_fields": [ { "key": "text_udf", "value": "awesome udf" }, { "key": "checkbox_udf", "value": "1" } ], "certificate_url": "https://www.my-catalog.edu/admin/certificates/1.pdf?user_id=1" } ] }

[instructor3]

When I use the enrollments endpoint in the Catalog API this is the data I get.

{
"enrollment": {
"id": 9######,
"user": {
"id": 3####
},
"listing": {
"id": 1#####,
"title": "##Course Name",
"type": "Course",
"canvas_course_id": 452
},
"enrolled_at": "2024-05-03T21:27:40.877-05:00",
"status": "active"
}
}

Can you share with me what endpoint you're using to pull that data?

[jsowalsk]

@instructor3 I would reccomend reaching out to Instructure support for assistance.