ERROR: NO SE PUEDE CAMBIAR DE MODULO

[Ecomperatore]

TENGO UN IPAD ACTUALIZADO Y NO ME DEJA VER EL MODULO 2 Y LOS SIGUIENTES.

SOLO ME DEJA VER EL MODULO 1. ES UN ERROR DE LA APP DE IOS Y DE ANDROID. TENGO TODO ACTUALIZADO. GRACIAS!

PD: USO LA APP DE CANVAS CON LA UNIVERSIDAD SIGLO XXI.

[Chris_Hofer · Accepted solution]

Hi @Ecomperatore ...

I understand that you may be viewing your course on your iPad and it does not let you see Module 2 and the ones after that.  I am assuming that you are a student, correct?  If this is the case, it is quite possible that your instructor has configured your course so that modules are not available until a certain date/time.  It could also be that your instructor is requiring you to complete certain things in the first module before the next module opens up for you.  Unfortunately, none of the members here in the Canvas Community do not have access to your course or your school's Canvas environment.  I'd encourage you to contact your instructor directly within Canvas about this question.  Your instructor should be able to tell you why that module cannot be accessed at this time.  Here's a Guide on how to contact your instructor:

• How do I get help with Canvas?
• How do I get help with the Student app on my iOS device? 

Use the link "Ask Your Instructor a Question" in either of these Guides.

I hope this will be of some help to you.  Good luck!

[Ecomperatore]

Hey there! Thanks for your answer. Yes, I'm a student but in the Canvas Web Page for Windows it works! I can see the modules 1,2,3 and,4. I think it's a iOS software malfunction. IDK! 

[dbrace]

Hi @Ecomperatore,

Are you still having a problem?

Have you reported this problem to the Canvas support team at UNIVERSIDAD SIGLO XXI?

-Doug

[Ecomperatore]

Hi @doug,

Thanks for your message

Yes, I'm still experiencing the issue. I haven’t reported it to the support team at Universidad Siglo 21 yet, but I will do so shortly. If you have any suggestions in the meantime, I’d really appreciate your help.

Best regards,

[dbrace]

You are welcome, @Ecomperatore.

Unforunately I do not have any suggestions because I do not have access to school's Canvas environment to see what the course looks like.

I hope the support team at Universidad Siglo 21 are able to help you.

-Doug