Files not loading in Teacher app

[padornato]

When using the iOS Teacher app since Thurs 11/21/24, when I try to load files I see "spinners" but no files.

I tried restarting and shutting down my iPad.  I also deleted and re-installed the Teacher app.

Files are viewable from the Grades module of the laptop version.

[dbrace]

Hi @padornato,

I know that you said that you deleted and re-installed the app (which should make it so my recommendation is not needed) but have attempted to clear/reset the cache of the Canvas Teacher app?

What Canvas Teacher app options can I manage from my iOS device settings? - Instructure Community - ...

-Doug

[padornato]

Doug,

Thanks for your reply.  I saw an option in my Canvas Teacher settings which said, "Reset cache on next launch" and I selected that.  Is that what you meant?

- Peter

[dbrace]

Hi @padornato / Peter,

You are welcome for the reply.

Yes, that is the setting that I am referring to. Have you enabled it and then proceed with attempting to access the "Files" area in the Canvas Teacher app?

Did that resolve the problem?

-Doug

[padornato]

Yes, I enabled it, but no, it did not resolve the problem.

[dbrace]

Sorry to hear that did not solve the problem.

Unfortunately, you have done everything (deleted and re-installed and reset the cache) that I am able to recommend.

Unless someone else in the Canvas Community has a/any suggestion/s, I would encourage you to report this directly to Canvas Support using the options that you available at your institution.

-Doug

[padornato · Accepted solution]

I installed the latest version of iOS (18.1.1), and later in the weekend, the app was working.  I did activate the "clear cache on launch" option in my app settings.  The app is performing well now.  Thanks for all your help!