Students unable to answer multiple answer questions in Canvas Student app

[mmrasmussen]

Is anyone else having issues with students not being able to answer multiple answer questions in New Quizzes when they are using the Canvas Student app? We are noticing that this seems to be happening in the iOS app both on mobile devices and Mac computers. We haven't heard of any issues with answering these questions in the Android Canvas app, but that doesn't mean it's not happening there either. Students are not able to select any answer option in the app.

[greydon]

Hello @mmrasmussen 

That's odd - there shouldn't be any issue regarding that on the iOS student app right now. It doesn't look like there are any known issues. Is this just one quiz or one course? It may be best if you contact Canvas Support and they can take a look at the specifics of your course and assignment and provide better insight.

https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767 

[mmrasmussen · Accepted solution]

Thanks! We did end up contacting Canvas Support. Here's what was determined based on the investigation of a particular student's issue on a recent quiz (just in case anyone else comes across this).

After investigation, I noticed that the student has multiple Canvas iOS access token. We have a few troubleshooting steps for the student to follow:

• Open User Settings
• View Access Tokens
• Click the Delete icon for the token you want to delete
• Click OK to confirm
• Here is guide to assist.

They need to also enable the Reset cache on next launch. I recommend they do a full device restart after enabling the option. Kindly see this guide to share with them.