Why can't Canvas Studio videos display in the app on iOS and iPadOS without opening Safari?

[Seangt]

Other videos seem to work, like there is a vimeo video in the "welcome to canvas" course we have in our sandbox, but if it's canvas studio, there's always just a link to "launch external tool" or "open in safari" which is weird because isn't studio supposed to be the in-house solution? Is this on the roadmap to being improved? I don't see studio as a viable option if apple devices using the app have this experience. 

[jcarpenter1]

Hello @Seangt and welcome to the Canvas Community!  I think the problem may be that you are linking a Studio Video in the Course and not embedding it.  Here are the directions for embedding your Studio Video using the RCE.  

• How do I embed Canvas Studio media in a Canvas course?

If this does not work, please let us know!

Jen

[Seangt]

here's what we're seeing, labeled for what the view is for an external URL or an embed on a page, and on PC or iPad. I don't see a way for studio videos to be embeds within the iOS canvas app. 

[Seangt]

I would love for that to be true but it does not fix the problem. I uploaded screenshots showing that and then this was marked as solved. lol. 

[jozsefdavid · Accepted solution]

Hi @Seangt,

The Canvas Mobile team is working on the solution to show the Studio videos embedded in the iOS applications.

Regards,
Jozsef

[imerricks]

Hi @jozsefdavid , do you you have any updates for us regarding the solution to show Studio videos in iOS applications?

Regards, Isobel

[jozsefdavid]

Hi @imerricks ,

Thank you for the followup. The solution is released now. You can read more in the release notes.

[ttindle]

Hi @jozsefdavid 

We are still having this issue where embedded Studio content does not display in the apps (Student or Teacher).  There is a post from October 2023 that there was a release that fixed this issue, however it appears to still not be fixed.  Any updates on this please?

Thanks

Tracy