Some of my students complained that a module was locked in the mobile app.  I verified that this was indeed the case, however, the module is available in the desktop/laptop app.  I checked the requirements of the module (lock date and access in seque...

I'm a parent trying to link Parent Canvas on android to my 3 kids (2 schools).  QR codes are marked invalid on the app.  Called school, transferred in circled, given number to country help desk where an automated service says to contact school. Went ...

Hi, I'm having problems with the Canvas app on my Xiaomi Redmi 6, when I open it it loads a little and then closes. I've cleared the cache, restarted the phone, uninstalled the app several times and the problem still persists. The only way to open it...

So just started classes. After taking a test Canvas is working great on my computer but is not working on my cell phone. What do I need to do? It has worked fine for the past 3 semesters. I tried logging out abs back in but the modules still don’t wo...

Hello, How do you remove a 2019-2020 class from the mobile app? I have already starred favorite classes on the website, deleted the app and downloaded again, signed in and out. Thank you!

When the Student Annotation submission type was release in May we were really excited about being able to use it. When we tried choosing the Annotation Submission type, we found it to not work on the Canvas Student App on iPads and instead when back ...

I use Canvas through my high school on both a laptop and through the canvas app on an iPad. In the past, I have been able to access notes, assignments, and quizzes through both devices. When I accessed my new Canvas classes when school started this w...

Hi. I have canvas on my mobile device.  I want to use my canvas on my mac.   I want to send  a submission

When I click on Account then QR for mobile login and click on Proceed, the following error shows :   doFetchApi received a bad response: 500

What is instructure/canvas policy on taking screenshots of unpublished modules for sharing for academic purposes? I am a graduate student preparing to be an educator and planning an online module for a project. I would like to screenshot what I see f...

  why does an attachment added via the app to a discussion board (e.g. image) not appear open so everyone can see it rather than a downloadable file? its frustrating that when i add an image on my phone it doesn't appear as an embedded visible file o...

I can't access my calendar in the canvas app. When I get a notification and click on the notification, it takes me to the calendar, but, I get the messages that there was an error. The calendar on the app, also doesn't show the class info. I can acce...

I am really having a hard time with the iOS app. All of my students have a school ipad. When I create content in Canvas, I try to make it organized. I like to utilize organizational features that have been offered here, such as toggles, tabs, and pop...

The mobile app has a great To-Do list which shows only outstanding assignments. Is there a view like this available on the web version? The web version I use shows due items in the list of classes and announcement so it take lots of work to find out ...

I had this problem back in January, and it is happening again. I stopped receiving notifications as of 8 am this morning.  Is there a problem with the system?  Thanks!

I just downloaded the Canvas Teacher app to my iPad Pro. I have a free teacher account. I logged in successfully and can see my courses. But I cannot open any modules, assignments, quizzes, or see to-do list items. They all work fine on a web browser...

I've had the pleasure of using the Canvas apps as a teacher, student and parent/ observer this year.  I found an "issue" with the Parent app.  If a teacher has a bitmoji classroom with links, then when I click on the Home Page link in the app, I get ...

The iPad app is not working for me and I don't know why.  I have a course with 10 sections.  I have an assignment that was due via uploads.  I navigate to the assignment, click "Needs grading", click "Filter" and put a check next to the section so th...

Hi ! Does anyone else use h5p in Canvas? We've inserted a h5p image hotspot into a page, and changed the height/width dimensions to: width="70%" height="800px" This works fine in the web browser, but in the Canvas app, there is a great deal of white ...

Based on the release notes, when an instructor uses the reassign assignment feature, students see the assignment in the 'List View Dashboard' with the instructor's feedback.  If students only access Canvas via a mobile device or iPad, where would the...

I have embedded Youtube playlist in my Canvas pages. I followed one of the suggestions/solutions found on this support site for the embed code. Here's the example of what I have: <iframe title="YouTube video player" src="https://youtube.com/embed/vid...