403 Forbidden error Rate Limit Exceeded - message when video is viewed by students taking a quiz

[ddamschen]

Who: ASL teacher

What: Teacher recorded videos of instructor signing. Each video was then uploaded into a question stem. When it comes time for students to take the quiz, they are seeing a 403 Error. This is happening with every quesion. The instructor also see's it when in Preview Mode.  Files are stored with the course files- upload media folder. This is a Classic Quiz.

Can someone explain why this is happening? Too many students trying to access the video file? The files are published and viewable. They (ASL team) are using Classic instead of New Quizzes b/c of other media issues (videos just not showin at all). 

They are feeling very let down by the Canvas technology. They need was to assess students knowlege of sign language. At this point, will they need to upload all the videos in Google Drive, create/copy the embed code for each file and insert into the question stem? They have aprox 70 media files.

Thank you,

[Hildi_Pardo · Accepted solution]

Hi @ddamschen - this is definitely very frustrating. I wonder if that error might be from too many videos "on a page" -- from the screen shot it looks like all questions are on one page and they are all trying to load.  I wonder if it would help to change your quiz details and check the box for  "Show one question at a time."    Maybe that will help (?)

I do often recommend that large/heavy files be put elsewhere for easier loading (could be: google, youtube/vimeo, Studio -- all depending on your school district's available tools and/or policies) and embed.    The relinking would be the hardest part, but downloading from files and uploading elsewhere could be pretty quick.