Accessing HMH Through Canvas Question

[JJAEPTHOMPSON]

I link HMH through Canvas. Students are required to "...load (HMH) in new window" to access activity. Most students have no issues accessing activity by loading in a new window. Recently, a couple students were taken back into Canvas after attempting to "...load (HMH) in new window." I have had the students reload Canvas, log out, log back in, resend Canvas invitation to class, reassign class in HMH, and nothing has fixed the issue. It is always with the same couple of students who are fairly new. All others continue to have no issues accessing HMH through Canvas.

[TrishaMeyer1 · Accepted solution]

Hi @JJAEPTHOMPSON ,

A couple of things to try:

Have these students ensured that they are using the most recent version of their browser? Have they tried clearing their cache and browsing history?

Perhaps more importantly, have you contacted HMH to make sure the students are rostered properly there? Does HMH get its rosters directly from Canvas, or do you use a separate Student Information System (SIS)? 

[TrishaMeyer1 · Accepted solution]

Hi @JJAEPTHOMPSON ,

A couple of things to try:

Have these students ensured that they are using the most recent version of their browser? Have they tried clearing their cache and browsing history?

Perhaps more importantly, have you contacted HMH to make sure the students are rostered properly there? Does HMH get its rosters directly from Canvas, or do you use a separate Student Information System (SIS)? 

[JJAEPTHOMPSON]

There are only a couple students who are unable to access HMH through Canvas. HMH is rostered through SIS. They're fairly new students so maybe their roster information hasn't made it through yet so I'm hoping it eventually just corrects itself. HMH admin is my next contact if the issue persist, but throught I would seek information I hadn't thought of through this board first. Thank you for the help!

[Chris_Hofer · Accepted solution]

@JJAEPTHOMPSON ...

Thanks to @TrishaMeyer1 for trying to help troubleshoot this with you!  I have never heard of HMH before, and I'm assuming it's a third-party integration of some sort that works with Canvas.  For third-party systems, you'd want to reach out to their technical support team...as people here in the Community wouldn't normally have access to your Canvas environment or any of the third-party integrations that your school's Canvas admin team has integrated.

Again, thanks Trisha for responding!

[TrishaMeyer1]

Hi @Chris_Hofer !

HMH is Houghton Mifflin Harcourt, a publisher of K-12 materials, so yes, it is an external tool.

It's always good to have your "voice" here!