Add Extra Time and Reopen New Quiz

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A few of my students have been experiencing a problem where a Quiz in Lockdown Browser will not let them submit the quiz.  When the timer expires they are finding that at some point it also stopped accepting answers. 

I have tried adding extra time and reopening the quiz, but the students are reporting that the quiz tells them their time is up and then closes.  We have tried reopening a couple of times and the same thing happens. 

Does anyone know what the rules are for reopening and whether it is possible to add extra time and reopen a quiz? 

I noticed there are two separate ways to add extra time that do not seem to communicate with each other. One is under accommodations and one is under the moderate button.  Does anyone know if there is a difference and how they relate to reopening a closed quiz?



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