Admin added - not receving invite

[CraigEllis]

I've added a new admin to my site, yet they are not receiving the invite. How can I resolve this? Can I manually send them the invite to the whole site instead of invites to individual courses?

[Hildi_Pardo]

Hi @CraigEllis -- when you say Admin, do you mean a Principal?  Or do you mean Canvas Admin Role with Canvas Admin Permissions?  when you say you invited them to your Site -- do you mane your Canvas Course?  Or do you mean your Canvas Account/instance?

Without a little more clarity, I might suggest checking that you are using the correct Username / Email address to add them.  I've added folks as Canvas Admins only to realize the reason they didn't have permissions/access was because I used the wrong email address.

[CraigEllis]

Hello @Hildi_Pardo, thanks for your reply.

For clarity I mean adding a Canvas Admin Role with Canvas Admin Permissions to the Canvas Account/instance. I am getting the expected "1 user added" message and can see the users profile my 'Account Admins' list, yet they are not receiving the invite from Canvas.

I know the email address is correct because I have successfully added the same to another Canvas Account, and am at a loss why the same email will not generate an invite for this Canvas Account.

Regards

Craig