Answering Canvas Messages In Outlook / by Email

[archeyj]

In the past, when a student sent me a message in Canvas, I would get a copy of it in my work email. When I replied to it in my email (either by Outlook or by Apple Mail on my personal laptop), the student would receive the reply in Canvas, and my reply would show up in Canvas Messaging, showing that I did reply. I LOVED THIS! Not only did it make my job a bit easier, but I was also able to show student services I did address the student's question when someone would say I didn't (CMA!). 

Now, this function seems to have been turned off. Is there anyway I can turn it back on, or is this a Microsoft / IT HelpDesk issue? 

[PaulNagami]

I've also run into inconsistency lately on replies to e-mail going to Canvas. I reply in my e-mail, and it takes a while (hours or even a day) for the reply to show up in the message chain in Canvas Inbox. It's unreliable enough now that I just use Canvas Inbox!

[chriscas · Accepted solution]

Apologies for the delays you're seeing.  I have seen others here in the community reporting similar issues during the last few weeks.  My honest suggestion would mirror what @PaulNagami said.  For things that are urgent, I'd recommend using the Canvas inbox directly rather than replying via email.  The email responses do seem to all come in eventually, but it could take a few hours.  I think it's likely server load related, and hopefully something that will get better over time, but I suppose we need to live in the now.

-Chris