Appointment Group Issue

[cduke]

Why when creating appointment groups does it not display on all calendars?  I have created office hour slots and selected all my course calendars, but it only displays on one calendar.  My students in the other classes can't see that I offer appointments.  Do I have to create the appointments for every class separately? 

[carolyn_lyons]

Hi @cduke, thanks for your question! The workflow for appointment groups should allow you to set office hours that display for all your courses. When you are setting up the appointment groups you need to select the course calendars twice:

1) From the Calendar Tab before you add a new event on the right hand side of the page:

2) Then again from the Edit Event pop-up when you are creating the Appointment Group:

Assuming your courses have been selected in both those areas, all your students should be able to see and schedule appointments. Dear Danielle created a great video on Appointment Groups/Office Hours, which I also suggest checking out for additional tips! I hope that helps!

[SarahCraig]

I also have a teacher reporting this same issue. She did select the three course calendars twice, and the appointment groups only showed up on 1 of the 3 classes selected.

[carolyn_lyons]

Hi @SarahCraig, thanks for the follow up and sorry to hear that one of your teachers is running into this issue. At this point if you are certain the teacher has selected the courses twice, and followed the other steps outlined in the Scheduler Appointment Group guide, my recommendation would be to open a ticket with Support. To help Support agents understand the issue fully, be sure to include as much detail as possible, including the teacher's name, what course they are trying to establish appointment groups for, and what courses the users are not seeing the appointment options. Screenshots are always helpful as well! 

[SarahCraig]

So, we figured out the issue - the students needed to click "Find Appointments." But why? Is there a way to set the calendars so that "Find Appointments" is always on/active for students?