Big Blue Button Recordings

[KEdwards8]

Is it possible to recover recordings from the concluded conferences section after the 7 day period?  I have several videos that were recorded and I need to access them.  The instructor was not aware of the 7 day period and thought students could access them the entire term. 

[Chris_Hofer]

Hello @KEdwards8 ...

I am not sure of an answer for you, but I would like to bring @ffdixon into this conversation in hopes that he will be able to help answer your question. Good luck to you!

[KEdwards8]

Thank you!  I appreciate your time.

[ffdixon · Accepted solution]

Hi there,

I'm Fred Dixon, the Product Manager.  While I work at Blindside Networks and can't speak on behalf of Instructure, I can answer your questions.

> Is it possible to recover recordings from the concluded conferences section after the 7 day period? I have several videos that were recorded and I need to access them. The instructor was not aware of the 7 day period and thought students could access them the entire term.

Unfortunately not -- a deleted recording is deleted.  

If your school has a subscription to Canvas from Instructure, recommend reaching out to your CSM about upgrading from the Free Tier (recordings last for 7 days) to the Premium Tier (recordings are permanent) for your school.  

Regards,... Fred

BigBlueButton Product Manager
(I also moonlight as the CEO for Blindside Networks)