Can't Get Access to My Accounts, Multiple Student School Accounts Won't Merge

[JacobEspy]

I have 3 student accounts across multiple schools from the past and current years. The oldest isn't accessible (10+ years ago) as the school has updated their systems so my information doesn't work anymore. However all 3 are listed as Canvas accounts under my name, email, and SID. 

I was just trying to set up the newest account so I could sign in and apply for classes...

But when I went to login via the newest school's canvas access, it said I already had a canvas account. Makes sense. 
I haven't logged into the new school's canvas yet, so I don't know that school's password or account login info for the new school though, so I'm not sure what to do... 

So I went back to the canvas infrastructure email (Screenshot 103617) and I clicked on the hyperlink to merge my accounts into one under my email. I figure that should allow me to login with my primary email, right?

It gives me an error (Screenshot 103449), saying that since I'm already logged in, so I can't? But I'm not logged in with the new school account yet, and when I login with the 2nd school's info- it takes me to that school's Canvas page.

So, I should check the help pages. I've looked around, searched keywords, reset my cache, I think I need help from someone on the backend. I looked for a phone number or email address to let them know, but I can't find one... 

[NoahBoswell · Accepted solution]

Hi there @JacobEspy ,

Welcome and thank you for reaching out on the Instructure Community!

I think the best thing to do would be to reach out to your school's IT / Canvas team about this, as the users here in the Community aren't aware of how your school has their Canvas instance set up. They could've already created an account for you on behalf of you, and you're having issues logging in because of that. 

Best of luck!
Noah

[dbrace]

Hi @JacobEspy,

Something to note if I am understanding the highest-level of what you are trying do to, which is merge user accounts.

If you have multiple Canvas users accounts with multiple institutions/schools that are using Canvas, it is not possible to merge them together. If you have permission, you are only able to merge Canvas user accounts that are associated with the same institution/school that is using Canvas.

If you are trying to merge mutiple Canvas user accounts from the same institution/school using Canvas, then I would recommend that you reach out to the Canvas team from your institution/school.

I hope this helps.

-Doug