Can't Print Student Results in New Quizzes

[LAURENLITLE]

I'm unable to print my students' responses/results in the new Canvas quizzes.  Whenever I click "Print Results" and select the font size, it shows it's loading the print preview, then nothing happens.  I've tried on multiple devices as well as in both Google Chrome and Mozilla Firefox.  Here's a screen recording of the issue (it was too large to attach): https://drive.google.com/file/d/1rrRwXrJ2Hw4XTZO7BBrmwWMiiMWThtX4/view?usp=sharing

Any help would be appreciated!

[chriscas · Accepted solution]

Hi @LAURENLITLE,

I just tried this functionality in Edge and Chrome on my university Macbook running macOS Sequoia 15.7, and everything worked as expected.  Your device seems to be failing to open the system print dialog (as that's what opens for me when I hit the Print Preview button.  I'm wondering if you can print other things from your browser with out issues, or if it's perhaps a device issue.  I also notice you appear to have a few extensions enabled on your browser, and I wonder if perhaps one of them is somehow interfering with the print operation.  At any rate, this doesn't seem to be a global Canvas issue since it's working for me.

Please do follow up here when you have a chance!

-Chris

[chriscas · Accepted solution]

Hi @LAURENLITLE,

I just tried this functionality in Edge and Chrome on my university Macbook running macOS Sequoia 15.7, and everything worked as expected.  Your device seems to be failing to open the system print dialog (as that's what opens for me when I hit the Print Preview button.  I'm wondering if you can print other things from your browser with out issues, or if it's perhaps a device issue.  I also notice you appear to have a few extensions enabled on your browser, and I wonder if perhaps one of them is somehow interfering with the print operation.  At any rate, this doesn't seem to be a global Canvas issue since it's working for me.

Please do follow up here when you have a chance!

-Chris

[LAURENLITLE]

Thanks for the response!

I've tried it on both my personal Macbook running the same operating system as yours and my work PC running Windows 10 Pro, and I get the same thing on both devices.  The extensions I have are Brisk Teaching, ClassLink (district managed), Google Docs Offline, LearnPlatform (district managed), Revision History, and Slides Timer.  Could it be one of these interfering with it?

[JenMurphyA · Accepted solution]

I was seeing this behavior too, @LAURENLITLE and @chriscas! Tried many things to figure it out. The last thing I did was I went into the SpeedGrader Options (gear icon) and clicked "Show old SpeedGrader UI". Then it worked. Then I switched it back and it still works. Try that! Very odd though... Let me know if it helps or not. There were a few other things I tried... - Jen