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reneeb
Community Member

Can't add new users to course with website upgrade

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With the update to the website, I'm unable to add new students to my course. Previously, I would paste emails into the box that comes up when I click +People. Then I would hit next and get the screen that is attached. There used to be check boxes to the left of each email address, so I could select them to be added to the course. The check boxes are no longer there! When I choose 'Next' from this screen it tells me no users have been added to the course. Am I doing something wrong?

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rpsimon
Community Contributor

I apologize - I don't have the ability to do that since I don't work for Canvas.  I would highly recommend that at this point in time, you contact Canvas Support directly, either by submitting a ticket to the Service Cloud (you can access through Global Navigation Menu) or by calling support if you have access to that.

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14 Replies
adwsmith99
Community Member

I just had the same problem too. I cannot get around it at all. I added somebody yesterday and today tried to add a person and got the same notice.

antoine_avinger
Community Member

Same problem

creativetherapy
Community Member

I have had the exact same issue. 

rpsimon
Community Contributor

Hi  @reneeb  and welcome to the Canvas Community!  Are you a course instructor or a Canvas admin?  Are the students already Canvas users?  Do the students have school email addresses (as opposed to personal accounts) that need to be enrolled into your course?  Just want to confirm this.  Having this information would definitely help.  Thanks!

creativetherapy
Community Member

This is what I had to do to add my new students. Go to your course and click on settings. From there scroll all the way down to more options. Click on that, it will enable you to copy a link to send to the student to self enroll in the class. Once you click update and scroll back to the bottom of the page it will give you the link information. The first link didn't work for some reason but the second one did with the http:register and then add the code.

Good luck.

The other way is much easier but this is at least working for now.

reneeb
Community Member

Thanks, Rebecca. I am the admin for my organization's MOOC that anyone can sign up for, so students may or may not already be Canvas users. They are usually signing up with personal or work email accounts, and we have over 5000 people enrolled. This is the first time I've had an issue! It looks like other instructors/admins are having the same problem. Hopefully, it's just a temporary glitch!

Thanks

Antoine Avinger

National Board Certified Teacher

MAED Math

MA Executive Leadership

maryhm
Community Member

I go to my course, click People, click add, and paste the email in as usual. These are personal account emails, not school emails. If the person already has a canvas account, it adds them no problem. But if they are new to canvas, instead of giving me the option to add them as a user, it just says no user is found and I can't add them. This problem just started today.