Community Novice

Can't delete images in pages from imported past class??

I'm having a problem swapping out new images in my class, from an imported past class. I've never had this trouble before. Our 'canvas guys' at the school CAN delete the pages for me, but haven't come up with any reason or solution to why I can't. Have tried publishing the page, unpublishing the page, delete, backspace, etc. No luck.

Has anyone else had this issue? It makes updating my class really difficult. This is the first term I've had this issue. Help?


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Community Team
Community Team

Hello @sstutz 

Thank you for contacting the Instructure Community. We're sorry to hear you've been experiencing issues with deleting pages. If support at your school can do it but you cannot, then it is either a browser/device or permissions issue. Are you the teacher in the course? Do you have other permissions to delete assignments or  create them or enter grades? If you can, then it shouldn't be a permission issue. It is likely your internet browser and we recommend clearing the cache and cookies or trying another browser.

In Chrome
On your computer, open Chrome.
At the top right, click the three dots
Click settings
On the left, choose Privacy and Security
Then, clear browsing data
At the top, choose a time range. To delete everything, select All time. I suggest at least 4 weeks
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

If that doesn't work try another browser, device, or even wifi. If  none of that works, then contact Canvas Support directly:

How do I contact Canvas Support? - Instructure Community