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Can't preview shared content

I am unable to preview shared content shared directly with me by another teacher. I keep getting this error message when I click preview: 

External Tool Content Can't be Previewed

In order to use this resource in Canvas, the external tool must be installed.

Any help is appreciated on how to get this to work. Thank you!

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Community Coach
Community Coach

Hello there, @Jlee29 ...

Was the shared content from a colleague at the same school?  Or, was it shared by an instructor at another school?  Also, do you know if the external LTI tool was installed at your school's Canvas account level?  Or, was it installed in the instructor's course only?  These are questions that you'll probably need get assistance from your school's local Canvas administrator or from someone in your school's Online Learning/eLearning department.  If the external tool was only installed in one course, it would make sense that you could not use it in your own course.  Again, speak to someone at your school to learn how this was all set up.  I hope this will be of help to you.  Take care, stay safe, and be well.

@chofer Yes, the shared content was from my colleague at the same school. The external LTI tool was installed for all of the courses for myself & my colleague.  We both cannot preview anything that is sent between us. My School has referred me here for help.