Canvas Ally removes image description when you fix contrast

[JohnRountree]

Problem:

Ally on Canvas removes image descriptions when you fix contrast issues.

For example, here is a screenshot of an Ally error message I would get:

The image has contrast issues. When I fix the contrast issues and re-upload, Canvas removes the image description, which makes it think I have made the image less accessible. It subsequently kicks me off the page, requiring me to go find the file on Ally again and click back in to add an image description.

This is quite irksome. My recommendation would be for Canvas to recognize that the new file that is uploaded should keep the image description of the one being replaced.

[ProfessorBeyrer · Accepted solution]

Thank you for including those screenshots, @JohnRountree. It is too bad that Ally does not remember the fix to one problem when you fix another problem. Unfortunately, Ally is not an Instructure product so the folks here in the Community are unlikely to be able to answer your question. The best place to go for help is Ally support, which your local technical support team can help you access.

I’m going to mark this reply as a solution. I realize it does not solve your problem, but it will help our colleagues who have a similar question.