Canvas Menu on Mobile Device Suddenly not Working

[mappelhans]

The menu caret in the upper-right hand corner on mobile devices (Android phone and tablet-Samsung) has stopped working. It's the menu for all the course links, such as Assignments, Grades, Syllabus, etc.---the course navigation links. When I click on the downward caret, a menu on the upper-left side of the screen would appear with the links. Now, the header, which for my courses is usually "Recent Announcements," pops down about a centimeter with nothing but white space at the top, and the menu is gone.

This functionality has been working for years, and this problem is relatively new--last couple of weeks. I tried updating the browser--Samsung browser, and using another browser, Google, but no success. Since this is happening on multiple devices (Samsung Tablet S6 and a Samsung phone), and multiple browsers, I suspect that the problem might be in Canvas?

I've attached an image of the menu caret, circled in red. When I click on it, it changes to an 'X' and instead of the navigation menu appearing on the opposite side of the screen, the header pushes down slightly with some white space. Any suggestions?

[JenniferFavoros]

I have a few parents pointing out this issue as well. Hoping to get a solution soon!

[mappelhans · Accepted solution]

Today both of my devices (tablet and phone) now have the menu functionality. There hasn't been any recent updates on either device, so I suspect Canvas has fixed something on their side. I wish I knew what happened, or that I could offer advice to anyone else experiencing this problem, but unfortunately, I think Canvas folks are the only ones that know. 

[jsowalsk]

@mappelhans I had this issue too. I had to contact Instructure support to reset my account to get the navigation back.

[AmandaJoykin]

Hi,

We have this problem also occurring on iPhone devices in browser view, we thought the issue was related to our custom css/js in our theme but even after switching to the default theme this problem is still occurring.  We cannot access the top left main navigation menu that should drop down and top right arrow also does not respond to clicks.  We're waiting on further info from support about this and was wondering if anybody else had encountered this and what solutions there were.  

@jsowalsk what did support do to reset your account and was it only you that had the navigation issue? 

Many thanks,

Amanda

[jsowalsk]

Support didn't tell me what they did to fix it, unfortunately.

[jsowalsk]

Yes, it was only me with the issue @AmandaJoykin.

[AmandaJoykin]

Thanks for letting me know, just heard back and it is something they are aware of and are looking into it now.