Canvas: My Media

[bootht]

Hello,

I am unable to access My Media. I am getting the following error message: 

"It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application. To resolve this issue, please update your settings to allow 3rd party cookies."

This happened back in fall and after 2 days of attempting to resolve the issue, Canvas indicated that the issue was on their end. 

I have been in contact with Canvas support, but they have not offered any solutions except to access my account using a new incognito window. 

I had added several links to allow for 3rd party cookies back in fall and everything worked fine until today. Does anybody have any experience with this, or could you offer any suggestions?

Canvas' latest suggestion was something related to "extensions" (turning them on and off, one by one). Not sure if that is on point or not. And frankly, I don't feel comfortable playing with something I know nothing about. 

Thank you

TjB 

[bootht · Accepted solution]

Dear Friends,

I have resolved the issue on my own. If this is an issue for anyone else, please note that there is a series of three icons on the right side of the address bar at the top. One is for "apps" the middle one is a "black eye" for allowing third party cookies and the one next to that is for "favorites". I simply clicked on the black eye, and it allowed me to slide the icon from left to right allowing for third party cookies. 

In retrospect, I now remember that this was the solution back in fall. I wish I had remembered that 5 hours ago. 

Thank you and good luck

TjB 

[dbrace]

Sorry for the last post. For some reason I did not see your reply when I pulled up the question.  Glad to hear that you resolved it and thanks for sharing how.

-Doug

[dbrace]

Hello @bootht,

Not including using a private or incognito web browser window, the only Canvas supported/documented resolution is to allow third-party cookies.  Please check out their  How do I enable third-party cookies in my browser? - Instructure Community - 605670  guide and follow the directions for your web browser.

If not that does not, there might be an app/extension/plugin added/installed in your web browser that is causing a conflict of some sort. Check out the guides below for each major web browser on how to disable apps/extensions/plugins.

• Install and manage extensions - Chrome Web Browser
• Uninstall apps or extensions - Chromebook
• Add, turn off, or remove extensions in Microsoft Edge
• Disable or remove Add-ons - Mozilla Firefox
• Use Safari extensions on your Mac
• Get extensions to customize Safari on iPhone
• Get extensions to customize Safari on iPad

The problem could also be related to JavaScript being disabled. If you go to https://www.whatismybrowser.com/guides/how-to-enable-javascript/ you can find a list of guides for each major web browser.

If that does not work, I would encourage you to contact your institution's Canvas team.

If you are able to resolve this, please come back here and let us know what fixed it.

P.S. There is a Canvas guide at https://community.canvaslms.com/t5/Troubleshooting/Accessing-Kaltura-videos/ta-p/839 that is similar to a lot of what was mentioned but I wanted to provide it here in case someone else comes across this question.

-Doug