If you are experiencing difficulties accessing Kaltura videos, try the following steps for resolving the issue.
Begin by clearing your browser's cache and cookies. Follow the steps below depending on which browser and operating system you use.
To learn more about clearing your cache in Chrome, visit Google Support.
To learn more about clearing your cache in Edge, visit Microsoft Support.
To learn more about clearing your cache in Firefox, visit Firefox Support.
To learn more about clearing your cache in Safari, visit Apple Support.
If clearing your cache and cookies doesn't resolve the problem, something in your browser may be blocking your access to Kaltura. To verify this, try using Chrome’s incognito or Firefox Private mode.
If you cannot access Kaltura using an incognito or private browser, try using a different browser. Canvas generally recommends using Chrome or Firefox.
If you are still having trouble with accessing Kaltura, check Kaltura’s status page.
You can also view Kaltura’s guides.
If you are still having trouble with Kaltura, contact your institution’s IT department for assistance.
If you have a suggestion to improve this guide, or if you want to recommend corrections, please share your feedback