Canvas - Zoom Pro LTI upgrade from 1.1 to 1.3 loses appointments

[morgan_j]

I am in the process of testing the upgrade of Zoom Pro LTI 1.1 to version 1.3 in our Canvas LMS test environment.  After I finished upgrading to 1.3, I verified in my Canvas course that all Upcoming Meetings, Previous Meetings, and Cloud Recordings were still there and available.  So, that part looked fine.  But when i clicked on the "Appointments" tab, the schedule I created from my office hours was gone.  

From my testing, the transition from Zoom Pro LTI 1.1 to 1.3 is easy and seamless, except for the created schedules in the "Appointment" tab, which don't seem to come back.

Wondering if anyone else has experienced this, and if they found a solution for this issue?

Thanks!

Jeff

  

[dbrace]

Hi @morgan_j,

I do not have an answer for you because my institution is using LTI Pro 1.1 and not 1.3. I also do not know how many of our Zoom meeting hosts (faculty) are using the "Appointments" and "Bookable Schedules" feature.

I believe @Jeff_F has some experience transitioning from 1.1 to 1.3 but someone else might be able to help out.

I do have a question. In LTI Pro 1.3, if you use the functionality, are the meetings seen in LTI Pro 1.1? Knowing the answer to that question might help a little bit.

My only recommendations are:

1. consider posting in the Zoom Community
2. contact Zoom Support (if you are not a Zoom admin, you might need to work with your IT Department to do that)

In a worst case scenario:

1. try to find out how many Zoom meeting hosts (faculty) are using that functionality (I am not sure if Zoom has a report for that type of "meeting")
2. ask those Zoom meeting hosts (faculty) if they are using the integration between Zoom and Canvas
3. let those Zoom meeting hosts (faculty) know ahead-of-time that these types of meetings might be lost when you roll-out
4. based on your school's calendar, change the roll-out so that the impact is not as bad

When it comes to upgrading from "version A" to "version B" of something, more often then we might like, situations like this are handled by communicating with end users ahead-of-time.

-Doug

[morgan_j]

Hi @dbrace , and thank you for your response.  Regarding your question, yes, all of the "Upcoming Meetings", "Previous Meetings", and "Cloud Recordings" all showed up after the upgrade to 1.3.  Only the data in the "Appointments" tab did not show up after the upgrade.  

I posted the same question to the Zoom community on the day I posted to the Canvas community.  I have yet to receive any replies.  I will create a support ticket for Zoom to see if they can provide an help. 

I'll keep this post up to date on any findings and our final decision on what we do.

Thanks!

Jeff

[dbrace]

You are welcome @morgan_j.

I would like to clarify my previous paragraph where I asked a question:

I do have a question. In LTI Pro 1.3, if you use the functionality, are the meetings seen in LTI Pro 1.1? Knowing the answer to that question might help a little bit.

With the LTI Pro 1.3 that you have configured, if you use the "Appointments" / "Bookable Schedule" feature, do the meetings/appointments appear in the 1.1 version?

I am asking that question as a way to see if the two systems (Canvas and Zoom) and two versions of the integration (1.3 and 1.1) are communicating with each other using the same behind-the-scenes endpoints and data.

I hope that make sense.

Thank you for coming back here to update all of us (for both now and in the future).

-Doug

[morgan_j]

Yes sir, the meetings/appointments do show up in the Appointments tab in version 1.1.  I actually have both 1.1 and 1.3 running side-by-side right now in our Canvas test environment.  1.1 currently shows a schedule I created under the Appointments tab, but after installing 1.3, that schedule does not show.  Hope this answers your question.

Thanks,

Jeff

[dbrace]

That is at least a good sign that they are "talking" to each other and it helps from a diagnostic perspective.

I hope someone from the Zoom Community is able to help or that working directly with Zoom Support gets you an answer.

-Doug

[Jeff_F]

@morgan_j  - we didn't have the same experience with the scheduler. That feature was released after we migrated.  Release notes for LTI Pro

If you hadn't, I suggested touching base with Zoom support on the issue. They may be able to fully transition all meetings (and bookings). To do so I suspect there may be need to call for a Zoom downtime. ;o(  But chances are there is some point in the summer sans classes.

[morgan_j]

Hi @Jeff_F , and thank you for your suggestion.  I will be creating a Zoom support ticket and see if they can provide any help.  

Thanks for replying!

Jeff

[morgan_j · Accepted solution]

I received a response back from Zoom support regarding this issue, and unfortunately created appointments in 1.1 will not transfer after the upgrade to 1.3.  Here is the response I received:

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I understand that you're having an issue with your appointments when upgrading from Zoom LTI Pro 1.1 to 1.3 in Canvas.  I'll be glad to assist you with this.

The core of the issue is that Zoom LTI Pro 1.1 and 1.3 store office hours / appointment schedules separately, and unfortunately the data does not carry over automatically during the upgrade. This is because:

• In LTI 1.1, office hours and schedules are stored in a Zoom-managed backend tied to the LTI 1.1 app configuration.
• In LTI 1.3, it's treated as a new LTI integration with a separate backend. The schedules are not migrated between versions.

What you can do:

• Manually recreate appointment schedules in the LTI 1.3 integration.
• Inform faculty or users ahead of the upgrade, encouraging them to:
• Export or take screenshots of their appointment schedules.
• Re-enter them manually after the LTI 1.3 transition.

Unfortunately, there's no official migration tool or API available from Zoom to port over appointments from 1.1 to 1.3 as of now.

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Hopefully this information will help others who may be upgrading to 1.3 at some point.

Thanks!

Jeff Morgan