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LoriMcConnell
New Member

Canvas app not allowing me to grade work on my phone or iPad

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When I try to grade from my TO DO list on my phone or iPad by sliding the points to award the student, it says USER NOT AUTHORIZED TO PERFORM THAT ACTION.  However, I am logged into my school Canvas account as a teacher.  Please help.  It is so efficient to be able to grade right on my phone.

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igustafson
Instructure
Instructure

@LoriMcConnell 

You might try uninstalling the app and reinstalling it, in this case, to see if that can reset the program. Let us know if this works or if you have more questions. If it does not it might be best to speak to the Canvas tech support https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767

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4 Replies
mzimmerman
Community Coach
Community Coach

Hi @LoriMcConnell 

I'm afraid I can't duplicate the behavior you're describing.  Do you have to most recent version of the Canvas Teacher app, which appears to be V. 1.15.3?

rseilham
Community Coach
Community Coach

@LoriMcConnell - Were you able to find a solution? 

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LoriMcConnell
New Member

No, I haven't.  Our tech guy couldn't help me either.  It was working last year but now says that I am not authorized to assign points even though I am logged into my school Canvas account.  Do you know any troubleshooting ideas?

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igustafson
Instructure
Instructure

@LoriMcConnell 

You might try uninstalling the app and reinstalling it, in this case, to see if that can reset the program. Let us know if this works or if you have more questions. If it does not it might be best to speak to the Canvas tech support https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767