Canvas log in using respndus

[GriselHernandez]

I have to use respondus to take my exams, everytime i try to log in to canvas using respondus it says username or password is incorrect, however i am able to log in to canvas using regular internet and the app. i uninstalled and reinstalled and it says the same thing.

[gnoack · Accepted solution]

Hi @GriselHernandez 

You will need to contact your instructor and perhaps your schools tech help desk to receive help about this issue.  You've posted to a global forum about Canvas, unfortunately no one here has access to your course or account to be able to assist you.