Canvas not loading

[PhilipFiore]

My canvas page will not load any of my classes as I am trying to complete course work. I have refreshed and restarted my computer to try and resolve but nothing has worked.

[Chris_Hofer · Accepted solution]

Hello there, @PhilipFiore ...

There have been similar questions to yours over the past few weeks, and these are the things that have been recommended:

• Make sure that you are using an up-to-date web browser.  In general, Google Chrome and Mozilla Firefox are good choices when navigating around the Canvas environment.  Also, you might want to review this Guide: What are the browser and computer requirements for Instructure products?
• Clear your browser's history/cache files.  Once you've finished doing this, shut down your browser, re-start the browser, and then log back in to Canvas.  Did anything change for the better?
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?
• Contact folks from Rowan University.  This might be people in their Online Learning / eLearning / Distance Education department.  I found this page on Rowan's website that might help: Rowan Online Portal | Rowan Online.  It has a "CONTACT" button at the top of the page, and there is a "Support & Technology" link at the bottom of the page.  I'm guessing someone should be able to help you using those contact methods.
• Reach out to the Instructure (the folks that make Canvas) Help Desk staff.  You can find out more at this link: How do I contact Canvas Support? - Instructure Community

Hopefully one or more of these resources will be helpful to you.  Keep us posted...thanks!