Canvas will not upload videos. The rotating circle icon just spins, but never concludes.

[DaveHK]

I am a student at a community college. For one of my courses, our professor requires students to upload short (minimum 2 minutes) videos in reponse to a discussion question. I usually record the video on my iPad or iPhone, and they are often 4-5 minutes long, and around 250-390 Mb in size. These are stored in the device as a IMG_####.mov where #### is a sequential four digit assigned by the device. e.g. IMG_0595.mov. 

After recording the video, I then go to Canvas LMS, choose the topic discussion for the week, and then press the icon corresponding to Upload/Create Media. I then choose the recorded video (normally in my Photos area on my iPhone or iPad), and then the video appears briefly, followed by a spinning icon.

Here is where the problem starts: the icon never stops spinning. I can leave it alone for many minutes, even hours, and the video never concludes. So, I cannot hit the [Reply]. In some cases, I have hit [Reply] after many minutes, and a blank entry appears. 

I have also attempted to record a video directly in the response box for that week‘s discussion, but the results are the same. Among the other students in my course, some have had similiar experiences; others, have succeeded in upload a video. But when I have inquired about they do, the steps that they take are the same; some succeed, others have had the same problems that I have had.

Any suggestions?

[oneilllj]

Hi @DaveHK 

It can be frustrating when you can't achieve the task you are set. I wonder, does your College have access to Canvas Studio? If so, you could use this to create and share your video as required.

Let me know how you go.

Thanks

Jen