Canvas with giant icons, inaccessible

[NadiaHalstead]

As the title reads, I am having trouble with the accessibility of Canvas on my Mac. When logging it it loads with GIANT icons and normal sized hyperlinks (screen shot attached). It is unusable.

I am using a Mac with up to date software and both Chrome and Safari browsers that are up to date. I have already tried everything listed here: https://community.canvaslms.com/t5/Higher-Ed-Canvas-Users/What-to-do-when-Canvas-looks-big-or-zoomed.... I cleared cookies, history, cache. Refreshed. Restarted my computer. Different browsers. Nothing has worked.

1. Browser: Chrome, Version 104.0.5112.101
2. OS: mac Monterey, Version 12.5.1
3. Yes I have tried another browser (Safari)
4. It works on the iPad app and works on my school's Windows desktop
5. Haven't had a change to talk to others about this

[KristinL · Accepted solution]

Hi @NadiaHalstead  -

I'm sorry to hear you're experiencing this issue. It's an error that's been known for a while, and there's a blog to help you troubleshoot, and it seems like you followed that. What to do when Canvas looks 'big' or 'zoomed in'! 

At this point, I encourage you to work with Canvas Support. They'll be able to take a closer look at your account and help you pinpoint the cause of the issues. How do I contact Canvas Support? 

I hope you get Canvas back what you expect quickly!