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dobyrd
Community Participant

Change Spanish to English notifications

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My announcement notifications showing up in my email are in Spanish.  My language preference is correctly set to English.  How can I change it back to English.  I have no idea why this started happening....

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dobyrd
Community Participant

Thanks for your replies!  I have checked to see that my language preference is set to English.  I do not teach Spanish.  The Canvas created portion of the announcement is all in Spanish and the announcement I sent as an instructor is English--just as I wrote it.  I am hoping my English speaking students are not receiving the notification in Spanish...  I will use try to contact the folks at instructure to see if they can help.  I can't find anything more than the language setting instructions in the help guides.  

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cholling
Community Champion

It's odd that  @dobyrd ‌ is having this issue. At our institution, several times some of us have received admin notices of new accounts in Spanish. Odd.

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kona
Community Coach
Community Coach

 @dobyrd , that’s a super strange problem! If you’ve double checked that your language innCanvas is set to English, then I would contact Canvas Support to see if they can help straighten things out. To do this click on the Help link in Canvas and Report a Problem. 

Hope this helps!

Kona

James
Community Champion

Is this for a Spanish class? I am not speaking from experience here, only grasping at whatever I can think of that might cause it. 

There is a setting within the course where instructors can set a language for the course and it will override the user settings for that course. The normal recommendation is that the teacher not set that, but let each student see the menus in the language they want, but some teachers, especially foreign language ones, want the menus to be in the specific language so that the students are immersed. Other teachers don't understand what the setting does and think it's what the teacher is speaking for the course, so they set it to English (or Spanish).

You didn't say if the entire announcement notification was in Spanish. If it's bilingual (part Spanish, part English), then there is something else going on. If it's the generic text and not the actual announcement itself, that's something Canvas is doing. If the surrounding text is English, but the announcement itself is in Spanish, then that's something the teacher (or whoever posted the announcement) did. Canvas will not translate any user text for you, so if it's more than just a generic message about something being due or a file being published or whatever -- if it truly is an announcement -- and it's completely Spanish, then the teacher probably set the language to Spanish for the class and left the announcement in Spanish.

dobyrd
Community Participant

Thanks for your replies!  I have checked to see that my language preference is set to English.  I do not teach Spanish.  The Canvas created portion of the announcement is all in Spanish and the announcement I sent as an instructor is English--just as I wrote it.  I am hoping my English speaking students are not receiving the notification in Spanish...  I will use try to contact the folks at instructure to see if they can help.  I can't find anything more than the language setting instructions in the help guides.  

View solution in original post

kona
Community Coach
Community Coach

Please let us know what you find out!

cholling
Community Champion

It's odd that  @dobyrd ‌ is having this issue. At our institution, several times some of us have received admin notices of new accounts in Spanish. Odd.

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Hey Cynthia,

Did you report this behavior to Canvas Support?  If so, what did they say?

dobyrd
Community Participant

Hello all, 

My university Canvas support finds this to be a mystery.  I am monitoring my other course announcements as I set up my courses and start sending announcements from them.  I will report back in a few days.  Strange!

I didn't. It hasn't happened consistently, and only by accident did I learn that it had happened to a few others. It's just one of those things that felt like a fluke and not worth wasting people's time on. It wasn't Canvas notifications, but the notification that a new Canvas Dept Admin had been added at our institution.

Hey Donyel,

Grasping at pajas here, but...  I noticed that the default language for your institution's instance is not set and so is defaulting to English.  I don't know if it would cut down on the random in-Spanish notifications but maybe your admins should try setting the top level default language to English?