Classic Quizzes Fill in Multiple Blanks not triggering Show Possible Answers

[KellyElliott]

For some reason I cannot get the fill in the blanks to trigger the dropdown. I have cleared my history, tried typing the question, copy and paste from the example. I cannot figure out why the options are not showing in the dropdown. 

[Chris_Hofer]

Hello there, @KellyElliott ...

I also tried copying/pasting the example into a classic quiz question just like you did, and everything seems to be working as expected for me:

Have you tried just typing in the text with the square brackets instead of copying/pasting the example text?  Have you tried making up a different question altogether with bracketed text?  What about clearing your browser history/cache?  How do I clear my browser cache and cookies? 

Keep us posted...thanks!

[KellyElliott]

Thanks Chris. 

Tried clearing browser cache and cookies and even the ones stictly related to Canvas. I event tried adding new text instead of copying and paste.

When I look at the HTML it looks like it is picking up the bracket formatting. I am just not sure why it is not carrying over to the dropdown. 

[Chris_Hofer]

Hi there, @KellyElliott ...

This one really has me stumped.  From your screenshots, it looks like you are using the brackets correctly.  I just tried copying/pasting in the example "Roses are red, violets are blue" text again, and it worked just as it should.  I even looked at the HTML this time (since you had also posted your HTML view), and my code looks like this:

<p><span>Roses are [color1], violets are [color2]</span></p>

Other than the "span" text, your HTML is pretty much the same.

Have you tried reaching out to Canvas tech support to see if they have any suggestions for you?  That's what I would suggest next.  If you contact tech support, please let us know what you find out.  Thanks!

[dbrace]

Hi @KellyElliott,

Are you still having this issue? Did you report it to Canvas Support? What did they say?

-Doug