Collaborations Constantly Requiring Authorization?

[gdehond1]

I've been using free-for-teacher Canvas and the Collaborations function for years now, and my students and I are experiencing a strange problem. Even though we all have saved our Google Drive credentials to Settings, Canvas keeps asking us to re-authorize our Google Drive (we need to do this at least twice).

This happens every time we initially log into the page, and sometimes again after being on the page some time. This happens to both me (as instructor) and students, it happens no matter who created the document, and it happens in much the same way. I have not changed my settings or accounts in any way I know of, and that wouldn't easily explain why students have the same problem.

I've reported this a couple of times but the solutions offered don't make much of any difference. Would anyone have a recommendation?

[ColtonSwapp]

Hello @gdehond1 

Thanks for posting this in the Community! 

I am sorry that you are seeing some issues with Collaborations. 

I'm not sure what solutions and troubleshooting were offered to you previously, but do you and your students have a bunch of duplicate API access tokens in your account for Google Drive?

• Sometimes those access tokens can cause issues when they have been duplicated a few times. You and your students can check this by clicking on the Account button and selecting Settings. You will see them listed under Approved Integrations. HERE is the guide for managing those as an Instructor. HERE is the student guide on how to manage those. 
• Does removing some of the duplicates make any difference? 

let us know! 

-Colton 

[gdehond1]

Hi Colton, thanks for responding. To my knowledge, I do not, but to be sure I'll explain what I see.

• My Approved Integrations are Analytics 2 IAD Prod, Rollcall and Commons.
• My only Registered Service is Google Drive (same email address is used for Canvas).
• For any of my courses, the only installed external app is Turnitin.
• One of my courses had a Google Assignments LTI token saved but inactive (I think from some toying around I did a long while back). I deleted it but no change.
• I've not really changed much else with my Canvas account that makes sense. I've been using Collaborations for my classes on my Gmail account for two years now, and this is the first semester I've had this problem.
• For whatever it's worth, my Gmail account is managed by my employer (the university), though my usage of Canvas is Free-for-Teacher. My students vary in whether they use the school account or a personal address.

I've attached a screenshot of what I'm seeing every time I log back into Canvas. I need to click on those authorization links and allow Google to access Canvas, twice, before it works like normal.