Custom Sender Name for other Accounts

[Dean_Bijis]

Hi Canvas community,

Is the customization of the sender name only exclusive to root account? I don't see the same tab in other accounts created (see attached). We would like to customise it per department (not using the main company). 

Thanks in advance

[chriscas · Accepted solution]

Hi @Dean_Bijis,

I just found this unanswered question while doing a cleanup of the community.  As far as I know, as a Canvas admin myself, that setting is only available for the root account.  This is probably because Canvas offers options for "digest" (daily/weekly) emails that would span different subaccounts, and users all live at the root account level so any user notifications would have to be form there anyways.

Sorry for the late response, but I hope this at least answers your question.

-Chris