Different Help Options for Different Sub-Accounts

[nwilson7]

Curious if/how other institutions that use sub-accounts might be managing help options when different sub-accounts have different support methods or options?

For example, we now have our 100% online courses in their own sub-account, with their own sub-account structure.  These courses have different support/help options than our face-to-face students so we do not want them getting the same help menu as that just becomes a mess listing out who should click which options.  I do not see a way within Canvas to give different options to different sub-accounts, only to different roles.

I know this would not be "Canvas supported" but since I already have another custom tray in the Global Nav., I was thinking about just creating a unique help one for this sub-account and then hiding the default Canvas help menu...thoughts on this?

Any other ideas people have?

Thank you for your help and insight!

-Nick

[KristinL]

Hi! I did a quick look through Idea Conversations, and I did not see a request for something like this. I think it would be a great topic for discussion. I'm sure other institutions would see the benefit of customizing the help menu on a sub-account by sub-account basis.

[nwilson7]

Thanks @KristinL, idea has been posted.

Different Help Options for Different Sub-Accounts - Instructure Community

Vote up! 😉

-Nick