Difficulty logging in for exams with Canvas gyn

[abbie_jacobs]

The resident can access the topics in the gyn modules but not  the exams. When he logs in it states that username/password error/not recognized. We tried resetting the password and same thing. We tried searching under our institution but were not found. 

Do you know if there's been a change to the CANVAS Gyn?

Is there something else we should be doing (including where to ask for help)?

Thanks.

[Stef_retired · Accepted solution]

@abbie_jacobs  I don't know if you realize that you've posted your question to a global forum. The participants here will be able to help with general questions, but cannot access courses other than their own.

Are you using a Free For Teachers account? If so, the instructor or facilitator for the course will need to provide direct assistance to the resident.