'Discussions' button on the display card of a class incorrectly states that there is one unread message.

[Mira789]

I am a student in an online school. I have multiple courses on Canvas, and since the start of school recently, one of these classes have been using the 'Discussions' function frequently. One day, I noticed that the class (in 'card view' Dashboard) shows the 'Discussions' icon with a colored-in dot with a '1' inside, indicating that there is one unread message. This is incorrect, and I checked everything in the discussions to make sure there were no messages that had been marked unread. It even shows that there are no unread replies in the main page of the 'Discussions' section, which conflicts with the Dashboard. I have tried refreshing the page many times, re-logging into Canvas, restarting the computer, clearing all my internet browsing history & shutting everything down, manually marking every reply as 'read', using the 'mark all as read' option multiple times, and asking AI about the issue. I also accessed the code, and it just shows that there is '1 unread' on the Dashboard page, which makes no sense. The one thing I haven't done yet is contact my school's tech support, but since it's not directly affecting my classes, it's hardly a significant issue. However, that icon showing up every time I log in to Canvas is starting to get really irritating because I'm always paranoid that my teacher is actually contacting me. It's also just annoying to look at.

[chriscas · Accepted solution]

Hi @Mira789,

Welcome to the Instructure community!  The issue you have definitely sounds frustrating, but as you said that seems to be more of a display issue and probably not something that will directly affect your grade or anything.  The one step you haven't done yet, contacting your school's support team, is actually probably the best thing to do for this issue.  While there are a lot of expert Canvas users in the community here, we're not going to have access to your Canvas account or classes to look into anything like a tech support person would.  In this case, having that info is crucial, so I'd urge you to reach out to your support channels when you have time so they can take a look, then escalate the issue to Instructure's support if that's needed.  I've been a Canvas admin for about 12 years now, so I can at least confirm to you that this is not a common issue that I've run into before. 

I hope this info helps!

-Chris