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sueltyler
Community Member

Does a suspended user still receive notifications through?

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Hi

We are looking to suspend users on a temporary basis and wonder if anyone can confirm whether notifications from the course, ie announcements, emails etc are still sent to suspended accounts?

Would be grateful for clarification.

Many thanks.

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blopes
Instructure
Instructure

Hi @sueltyler In addition to the great information provided by @chofer,

I was able to test this and I can confirm that suspended accounts still do receive notifications if they have active enrollments in Canvas. 
The suspension of the account only affects their ability to access the account, it does not affect their enrollments, so the notifications for the courses still go out.

I would advise you to create an idea for that. 

How do I create a new idea conversation in the Instructure Community? 

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chofer
Community Coach
Community Coach

Good morning, @sueltyler ...

This Guide, How do I suspend and reactivate users in an accoun... - Instructure Community (canvaslms.com), doesn't really indicate anything about notifications after a user is suspended from a school's Canvas account.  However, I would suggest that you use the "share your feedback" link at the bottom of the page (found below the two red buttons: "Ask a Question" and "View Related Guides") to fill out a form for the Canvas Documentation Team.  You might want to make a suggestion for that particular Guide that they include information about notifications and what happens if a user is suspended.  The Documentation Team values our feedback, and they'll review your comments to determine if anything needs to be changed or if things could be made more clear.

Hope this helps a bit!

blopes
Instructure
Instructure

Hi @sueltyler In addition to the great information provided by @chofer,

I was able to test this and I can confirm that suspended accounts still do receive notifications if they have active enrollments in Canvas. 
The suspension of the account only affects their ability to access the account, it does not affect their enrollments, so the notifications for the courses still go out.

I would advise you to create an idea for that. 

How do I create a new idea conversation in the Instructure Community? 

jfountain
Community Member

It seems that suspending a user should disable notifications to that user and all Canvas activity.  Was there an idea created for this?