Edpuzzle

[TimothyAusting]

Have used Edpuzzle thru canvas for a few years, works great.  This school year, some kids cannot see the video, some can watch but not answer, and a few can do it correctly.  Not sure why the problem this year or how to fix it?

[Hildi_Pardo · Accepted solution]

Hi @TimothyAusting -- do you have the free version of paid version?  In either case, you would need to reach out to the vendor (EdPuzzle) for support.       Usually when I am troubleshooting and something works properly for some users and not others, that is a clue to me that it may not be the program itself, but rather something on the device -- maybe cache needs to be cleared, maybe an update is needed, maybe popups need to be allowed, or maybe a different browser.   Try and see what the common things are for the ones for whom it is working.

I hope you are able to get it figured out!  I know how frustrating it is to do so much work and then have something not work.

Just FYI, our school district got rid of EdPuzzle out of privacy concerns. 

Good luck and have a great year!

[Renee_Carney]

I have seen a couple posts regarding EdPuzzle lately. @Hildi_Pardo is correct in referring you directly to their support, please reach out via https://support.edpuzzle.com/hc/en-us for their assistance.