Error: That page has been disabled for this course

[JMH05]

Hello!

I created several courses using the same basic template and they've been used by dozens of students in the last few months.

Yesterday, I was informed that a student is unable to download documents (PDFs and PowerPoints).  The documents are saved and linked to in the File section.  When a students selects the link, a new tab is opened showing the Homepage and the Error message "That page has been disabled for this course" appears.

I was able to reproduce the error by viewing the course in Student View.

Please let me know if you've encountered this issue and how you fixed it.

Thanks very much!

[JeffCampbell]

Go to the Course's Settings page, then select the Navigation tab. Is Files listed in the top list or the bottom list. If in the bottom, you will need to move it to the top list for them to see it. If it is i the top list, then something else is going on.

[JMH05]

Thanks for your response, Jeff.  Most of the menu items, including Files, are disabled for students at the client's direction.

That being said, I did try your suggestion and moved Files to the top of the list, but it didn't solve the issue.

regards,

Jimmy

[JeffCampbell · Accepted solution]

It is possible I misread and thought that links in the course pages TOOK students to the Files page. Would you mind trying something else? Are you adding the documents to the page through the Document Insert menu option or opening in the files menu and getting the link from there? On one of the pages in question, can the student click on the item to expand it within the page so it can be viewed without downloading?

I'm wondering if the later option works in particular. When students click on links that lead to documents in the Files for the course, it expands to show a preview (with a small link at the top to Minimize File Preview. 

What browser are you using and have you tried using another browser?

[JMH05]

Hello Jeff,

Actually, my coworker suggested adding documents using the Document Insert method and that seems to have worked.  We're waiting on client feedback.  I appreciate your help!

regards,

Jimmy

[JeffCampbell]

YAY! Glad that seems to have worked.