Error message
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When I try to access the eportfolio by clicking the 'open eportfolio in another window' option, I get the error message 'invalid user'
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Since EPortfolio is a third-party app that can be integrated into Canvas, the "invalid user" error is more likely on their end. You might try reaching out to them about it.
They have a User Help section. You might look there to see if this is something they already have guidance about: https://support.thecn.com/hc/en-us/categories/115001088787-ePortfolio
Their email address for help is help@thecn.com
Make sure to clarify that you are using Canvas as they make a product usable with different LMS's. Also try to include a screenshot of the error when reaching out to them.
