Feedback for new UI tray in Assignments

[rojask]

Hi Instructure Product Team and Engineering Team,

I want to provide feedback on the new tray for Assign Access in Assignments.

An instructor said that she couldn't save her assignment when clicking on the Save button. The reason why she couldn't save it is because of old due dates, but the information which appears in red text was hidden inside of the unopened tray.

Please see my attached screenshot for a visual.

Would the team developing this feature be open to making this error more obvious when the tray is closed? It's frustrating for a user to be clicking Save, having nothing happen, and not being given any visual feedback about what is wrong if the tray is closed (as it is by default).

Thank you for your consideration.

Kate Rojas, Canvas Admin at the University of Pennsylvania

[ColtonSwapp · Accepted solution]

Hello @rojask 

Thanks for posting about this in the Community! 

I believe that this is actually known issue in Canvas! I was able to replicate this on my end and saw a few other reports from other community users. 

When an assignment/quiz/discussion has a due/availability date that is falling outside of the start/end dates of the course/term, an obvious alert is not being generated as you try and save your changes. The only way to view the conflict is to click the Manage Assign To Button to see if an error has been encountered. 

If you haven't already, I'd recommend reaching out to Canvas support to have them take a closer look at the issue. 

Hopefully this helps! 

-Colton 

[ColtonSwapp · Accepted solution]

Hello @rojask 

Thanks for posting about this in the Community! 

I believe that this is actually known issue in Canvas! I was able to replicate this on my end and saw a few other reports from other community users. 

When an assignment/quiz/discussion has a due/availability date that is falling outside of the start/end dates of the course/term, an obvious alert is not being generated as you try and save your changes. The only way to view the conflict is to click the Manage Assign To Button to see if an error has been encountered. 

If you haven't already, I'd recommend reaching out to Canvas support to have them take a closer look at the issue. 

Hopefully this helps! 

-Colton 

[rojask]

Hi Colton,

Thanks very much for your reply! I'm aware of the solution and will mark your reply as the solution. The instructor was successful with saving the assignment after removing the old due date.

I just wanted to provide feedback about this feature based on the experience of our users using the new IU tray. We had a second instructor reach out to us about the same problem, too.

I actually wrote to Canvas Support last week, and they were the ones that suggest that I post this comment here. I was told "Unfortunately, we as Support Agents do not have a way to relay this feedback directly to our Engineering Team. The best way for your feedback to reach our Product Team and Engineering Team would be to leave a post in our Community or to submit an Idea. Both of these are monitored directly by our Product Managers."

I see also that user @marusak posted about it on the 7-20-24 Canvas Release Notes page.

If you could convey this feedback to the appropriate teams, I'd appreciate it!

Thank you,

Kate

[AllisonHowell]

Thanks @rojask, we are aware of this issue now as it came through support and we are working on rectifying ASAP. We are also revamping the experience on the edit pages so that users do not have to click to see the tray contents. We'll keep the community posted on progress. 

[Chris_Hofer · Accepted solution]

@rojask ...

I wanted to let you know that Instructure will be reverting back the updates they made earlier this year.  This will happen on Wednesday, August 28, 2024.  You can read more about this at Canvas Deploy Notes (2024-08-28) - Instructure Community - 612024 (canvaslms.com).  Hopefully this will be of help to you and others.