Community

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
vfuentes
New Member

Freshdesk Widget Embed Code

Jump to solution

I am trying to embed the Freshdesk support tool widget into my home page so that students can select the help widget and select the appropriate support options followed by ticket submission. Canvas supports embed code however the code I have from Freshdesk will not work. Below is the code. Any help would be appreciated. I contacted Canvas support and was told that they wont support external embed code.

<script>
window.fwSettings={
'widget_id':11000000484
};
!function(){if("function"!=typeof window.FreshworksWidget){var n=function(){n.q.push(arguments)};n.q=[],window.FreshworksWidget=n}}()
</script>
<script type='text/javascript' src='https://widget.freshworks.com/widgets/11000000484.js' async defer></script>

Labels (1)
0 Kudos
1 Solution

Accepted Solutions
nwilson7
Community Champion

@vfuentes You can put embed code into Canvas but not Javascript.  Canvas will strip out any js that is inserted into pages.

I am not sure if any of the suggestions listed in this question will work but thought I would share:

Solved: Embed Code Not Working - Instructure Community

Thanks,

Nick

View solution in original post

1 Reply
nwilson7
Community Champion

@vfuentes You can put embed code into Canvas but not Javascript.  Canvas will strip out any js that is inserted into pages.

I am not sure if any of the suggestions listed in this question will work but thought I would share:

Solved: Embed Code Not Working - Instructure Community

Thanks,

Nick