Grades

[KimberlynFoster]

I have been having trouble seeing my grades in Canvas. I was able to see my grades last week but this week, whenever I click on the Grades tab on Canvas, it shows me a white screen where my steps are supposed to be. I have checked in with my other classmates and they say they can see their grades. I have also restarted Canvas and logged out and logged back in. Does anyone have an idea of what is happening?

   Thank you!

[greydon]

Hello @KimberlynFoster 

Thank you for contacting the Instructure Community. We're sorry to hear you've been experiencing issues with viewing your grades. It is likely your internet browser and we recommend clearing the cache and cookies or trying another browser.

In Chrome
On your computer, open Chrome.
At the top right, click the three dots 
Click settings and then Clear browsing data.
At the top, choose a time range. To delete everything, select All time. I suggest at least 4 weeks 
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

If you are using the Canvas app currently we also recommend doing the same thing:

How do I move outcomes and outcome groups in an ac... - Instructure Community  

If that doesn't fix it, which browser are you using? Can you try another or another device? Is your browser updated? If none of this resolves the problem, you can speak with your school IT helpdesk or Canvas Support directly to help pinpoint the issue and provide a resolution but there is a good likelihood that clearing your cache will fix it.

How do I contact Canvas Support? - Instructure Community