Having a problem with Canvas

[Homarmtz1]

Hello im trying to lodge into my canvas I put in my username and password and lodge in but my canvas is blank like if there some kinda of loading error it keep pulsing like its loading but it wont change its been like this for a whole day me thinking it would eventually load. i click on the other symbols that are at are on the left side but when i click for example to the calendar it'll take me there but its blank not even the calender shows up its just a white screen with the symbols to the left of it ill send some pictures hope this helps please help me ;(

[Chris_Hofer · Accepted solution]

Hi @Homarmtz1 ...

Sorry to hear that you are having troubles logging in to Canvas.  I've seen several people here in the Community lately that are having similar problems.  I've been recommending the following:

• Check to see that you are using an up-to-date web browser.  Mozilla Firefox and/or Google Chrome are good choices here.  What are the browser and computer requirements for Instructure products?
• Clear your browser cache/history.  Then, exit the browser.  Then, re-start the browser, and log back in to Canvas.
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?
• Contact your school's Online Learning / eLearning / Distance Learning department at your school.
• Contact the Canvas Help Desk staff.

Hopefully these things will be of help to you.  Let Community members know if we can help further.  Thanks!