Id Already in Use Error

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jackie_baker
Community Novice

I manually added a new student to Canvas and I realized I had a mispelling in the username.  I deleted the student record, but now when I go into add it again, I get an error saying that the Id number is already in use.  Any idea how to get beyond this?  Do I just need to wait a while for the system to recognize it's gone?

1 Solution
kmeeusen
Community Champion

Hi  @jackie_baker  

We discovered the hard way, a long time ago, that user IDs never go away when you delete the user. It is best to simply edit the user account to correct a misspelling.

You can try searching for the user's ID, but if that fails, you will need to contact Canvas Support and ask them to delete/restore the original account so that you can move forward.

Kelley

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