Im having an issue with my laptop and canvas
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09-02-2019
12:54 PM
When I log in thru canvas on my laptop for some reason none of my assignments pop up nor my inbox basically nothing shows up but when I log in thru my phone I'm able to see my assignments and I can turn in assignments, why is that do I need to download something on my laptop, if someone can help me out I would appreciated, its starting to affect my grade because its making it difficult to turn in essays or assignments.
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09-02-2019
02:31 PM
Hello there, iguardcu24732200 and @ginareeves120 ...
Welcome to the Canvas Community! Here are some troubleshooting steps you can try:
- Check your device compatibility: What are the basic computer specifications for Canvas?
- Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
- Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
- If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.