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karen_bowden
Community Participant

Images in Announcement Emails

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Why can we add images to an announcement, but the images do not display in the emails? After all, pictures say a thousand words. Most of my announcements in a course are dependent on the accompanying images. And nothing in the email says to click View Announcement to see the entire message including images.

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ericwerth
Community Coach
Community Coach

Hi  @karen_bowden   I have noticed the same behavior in relation to images in announcements.  I am not sure why this happens, but perhaps it is a safety feature?

In our emails, there is a link at the bottom to view the full announcement in Canvas with images (see below).  Is this not part of the emails you receive?

309825_pastedImage_2.png Thanks!

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11 Replies
ericwerth
Community Coach
Community Coach

Hi  @karen_bowden   I have noticed the same behavior in relation to images in announcements.  I am not sure why this happens, but perhaps it is a safety feature?

In our emails, there is a link at the bottom to view the full announcement in Canvas with images (see below).  Is this not part of the emails you receive?

309825_pastedImage_2.png Thanks!

View solution in original post

Bobby2
Community Coach
Community Coach

I've noticed it too  @karen_bowden  A bit of a surprise, but glad I know now.

ericwerth‌'s tip of using the 'view announcement' option was helpful.

I hope people click on it!

Stefanie
Community Team
Community Team

 @karen_bowden ‌, the feature idea requesting this enhancement to external notifications for announcements is currently open for voting at Formatting of Announcement Notifications.

karen_bowden
Community Participant

Thanks, Eric. Yes, View Announcement is in small letters at the end of the email as shown above. However, this is not a solution for me and many others. Nothing in the email states that there might be images, videos, etc. in the email. End users may be puzzled as to why the text in the email makes no sense. Some will figure out to click View Announcement - we can only guess and hope.

I'm thinking to add to every announcement: "This announcement contains images. If you want to see them click View Announcement below." IMHO This should not be necessary.

karen_bowden
Community Participant

My point exactly. We have to "hope" people notice and click on View Announcement. 

Hi  @karen_bowden   I agree that the information in the email notification about the announcement can be confusing.  I noticed that for emails sent through our regular email system it will often say something along the lines of, "Images have been removed for your safety.  To see the full message, click here."  I liked the feature idea that stefaniesanders posted above and voted this up.  It has received good support but hopefully others who read this thread and feel similarly will add their votes as well!

dw8
Community Member

Has anyone resolved this issue? The "solution" to click on the "view announcement" message in tiny letters at the bottom of the email isn't helpful at all. I send an announcement weekly, and images are a critical part of that announcement, particularly in a fully asynchronous online course. Students are not going to click on the button at the bottom of the email, and they're definitely not going to click on an announcement in Canvas they they've already seen in their inbox--they really just need the image displayed as I created in the announcement. I'd be grateful for some kind of workaround to this basic problem. (I tried to vote, but voting was closed, and I've tried to submit this reply but it keeps disappearing...)

and-hu
Community Participant

Just sent an announcement to 150 students with images demonstrating different parts of the Canvas site and none of them showed up in the email. Lovely. Now it looks like messed up by writing "The image below:" and there not being an image below, not that Canvas is woefully missing this feature (but they added confetti, though)!

 

The least that could be done is adding some text where the image has been stripped that says "Image removed, View full Announcement in Canvas" or something. Anything but just a blank spot that makes the instructor look tech-inept. 

kbear1
Community Member

Totally agree.  This is a basic, essential feature, and we have been complaining about this problem for literally years, and nothing has been done about it.  Canvas has continually demonstrated that they do not care one bit about improving their product.  Once they have universities signed to a 10-year contract, why would they?