Incorrect Document Dates

[DarcyIngold]

Hello, there seems to be an issue with the Canvas site for my university. Whenever any documents are uploaded for assignments the document properties automatically reset and say the document was created just as it is uploaded. This has resulted in a number of students being flagged for academic integrity as their document seems to only have 1 or 2 minutes of editing time and not the correct amount of time. Is there someone to escalate this issue to?

[chriscas · Accepted solution]

Hi @DarcyIngold,

If a file is downloaded from Canvas, the "created" date shown in the operating system would generally be when the file was downloaded.  That's just how operating systems (windows/mac/etc) and web browsers work, and Canvas has little control over it.  With a word doc, once opened, the file properties area may show some additional info and dates, but some of those are also controlled by the operating system.  I don't believe Canvas itself is really doing anything to the file, it's perhaps more a situation where users need to understand the information they are looking at and where it's coming from to ensure they are making correct decisions.  This would really be more of a conversation you'd need to have with administration at your school/institution, at least that's my opinion.

I hope this info helps!

-Chris